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Shell broadband drops out, goes off for hours at a time

“broadband drops out, goes off for hours at a time, customer service do not answer, avoid Shell Energy at all costs.”: “Worse broadband network ever, avoid at all cost, the network is not fit for purpose”

Shell Energy Broadband Reviews recently posted on

Reviewer Pat: Location Broxburn: Date2022-10-12


Stay away, horrible customer service from shell. Website crashes all the time. I was waiting for 3 months to get internet connection!!!

Not recommended.

Reviewer Paul: Location Bolton: Date 2022-10-11


Was moved over from post office and since then from bad to worse, broadband drops out, goes off for hours at a time, customer service do not answer, avoid Shell Energy at all costs.

Reviewer Mrs Janice hall: Location Guisborough: Date 2022-10-11


No stars, consistently over charged over 3 months, then asked to pay a bill so not cut off even though in credit! Left hand doesn’t know what the right is doing! Wish I hadn’t took contract with them.

Reviewer Derek Burrows: Location Spalding: Date 2022-10-11


Probably the worst broadband provider in the country. Ended my contract on 27 Aug when told router must be returned within 30 days or would be billed £30.Sent 5 emails, 2 phone calls and a chat before I received the bag & label to send it back although both phone contacts promised to arrange a delivery. Further month payment taken over a month after contract ended leaving a credit balance of £21.Now middle of October and have just been told that nothing has yet been done to return the over payment and it will be at least another 10 days before I receive it.

Reviewer MK: Location UK: Date 2022-10-11


Ex post office broadband customer – taken over by Shell Energy – terrible broadband service, not very helpful telephone customer service. Was glad to be able to get out and move to another provider. Sent Router back immediately with proof of posting (thank you Post Office!!!) but still getting emails from Shell Energy – start off telling me I have not returned my router. I know I had so ignored this “cannot reply” email. Yesterday, another email telling me I have not returned the router and they are going to charge me £35. BUT the funniest thing, if you need a laugh by then, is that they then go on to say if you have returned the router, ignore this email. WHAT ABSOLUTE RUBBISH SERVICE. I have proof of posting, as the advised when I closed my account, and they provided the return bag with address so it’s THEIR PROBLEM if they have not received it.

Reviewer Jiten Unadkat: Location Leicester: Date 2022-10-11


Worse broadband network ever, avoid at all cost, the network is not fit for purpose

Reviewer Chris Archer: Location STEVENAGE: Date 2022-10-10


A truly dreadful company. Appaling customer service. How is it possible for a company to be this bad. An hour on the phone for a bill enquiry(Still not solved) Will be leaving when they,if ever, eventually answer the phone. Avoid. Get your broadband elsewhere. and its sister non-profit websites,,,,,, and are owned by John Donovan. There is also a Wikipedia feature.

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