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Shell Energy Broadband Reviews recently posted on

Reviewer M white: Location Bexleyheath: Date 2022-11-18


INEPT is all I can say about this shoddy company- turned my 86 year old mothers phone off since 10/11/22 still today no service – she has pay as you go mobile has used all her credit trying to call them. I have been on hold for over an hour being passed from one imbecile to another TOTAL DISGUSTING CON MERCHANTS _ ROBBING ELDERLY PEOPLE- SHOULD NOT BE N BUSINESS – SHAME ON ALL OF YOU USLESS IDIOTS!!!!!

Reviewer Ruth: Location Newcastle: Date 2022-11-17


Tried to sign up online but had an error saying my phone number wasn’t recognised with my address so called to sign up. Thank goodness i did as their customer service is just appalling. Rude and bored sounding person on the other end who tried to tell me I didn’t need a landline then when I said I did told me about a much more expensive product and said that was all I could have. I asked her to clarify and she told me I couldn’t have any package and hung up!! Honestly dreadful. Avoid avoid avoid.

Reviewer peter brook: Location romford: Date 2022-11-17


this has got to be the worst company i have ever had the misfortune to get involved with i suggest if anybody from shell ring you hang up i have spent months of phone call sorting out a bill that I don’t have DONOT TALK TO THEM AT ALL

Reviewer melissa: Location manchester: Date 2022-11-16


This company is shocking! i was a post office customer and was moved to shell energy. I have had problems from the get go with the broadband and payments, i’ve wrongly had a block put on my wifi every month, customer service could not give me a reason to why regardless to the bill being paid. They also charge you £65.00 to spend someone to look at the wires outside, I would avoid this company at all cost they don’t even provide you with broadband.

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