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Shell Broadband a waste of time and money

Appalling service in every respect, forget any help from customer service. I would highly recommend to stay away. I will never return to Shell.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Bayley: Location Hyde: Date 2022-11-21

Comments

Never answer, over charge every month , now ive cancelled paid 300 in cancellation fees and sent the router off now they are still asking for money and got the cheek to put it on my credit file

Reviewer Colin: Location BECK ROW: Date 2022-11-21

Comments

Terrible, sadly I took advice from comparison website. Drops out most of day. So slow it’s like dial up from the 90s.
Hours spent on phone going round in circles tech support useless. Avoid this service if at all possible.

Reviewer Tim: Location Gloucester: Date 2022-11-20

Comments

If I could give them zero for all of these ratings I would. Impossible (literally) to cancel even out of contract with NO service.Under 1 Mbps if it even connected.

Reviewer Ann: Location Somerset: Date 2022-11-20

Comments

This supplier is an absolute waste of time and money. Appalling service in every respect, forget any help from customer service. I would highly recommend to stay away. I will never return to Shell.

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