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Rude and unapologetic staff at Shell Energy Broadband

“Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John: Location Leicester: Date 2022-12-12

Comments

No problems when with the Post Office but now continual problems with Shell broadband speed and its continuity. I’m supposed to receive a speed between 35 Mbs and 45 Mbs. I get as low as 11 Mbs. I complain for which one has to wait around 30 mins for someone to answer the phone. I’m told that I must give 3 possible days when an engineer needs to visit but be prepared to be charged if I’m not at home but for which there is no reciprocal arrangement if the engineer doesn’t turn up, which has happened to me. In fact the problem can be solved without an engineer’s visit and this can be undertaken remotely. Then my speed is restored to around 36 Mbs (min for me should be 35) after which it is slowly decreased until I have to complain again. It seems like I’m being robbed of the service I pay for. As it can be quickly reset I believe that it is my ISP who is throttling my speed. Broken contract – new provider here I come.

Reviewer Isaac: Location Manchester: Date 2022-12-11

Comments

I’m using homephone only. DON’T TOUCH! Features start and stop at random. Takes hours and hours to get through to rude and unapologetic staff. Promises to solve the problem are false. Staff have no idea what’s going on. No response to formal complaints. Only good at raising prices!

Reviewer Catharine Bohm: Location Hordle: Date 2022-12-10

Comments

The customer service is non existent. Nobody answers the phone or responds to emails. Our Internet went wrong and our landlines died. The only way to rectify the matter was to find a different provider. Use this lot at your own risk.

Reviewer Tim: Location Preston: Date 2022-12-13

Comments

My sister in law is struggling to make ends meet and is trying to reduce outgoings. Although not eligible for best shell offer as she is already a customer, she rang them, explaining her problems and they came back with a really good deal. Well done Shell broadband. You have helped save her Xmas.

Reviewer David: Location Nr. Swansea: Date 2022-12-12

Comments

Although there’s been some awful reviews posted about Shell broadband I can only speak as I find, was originally with Post office broadband till Shell took them over, haven’t noticed any difference in broadband speed or reliability issues, still satisfied with the service I’m getting, the only gripe I’ve got is if you need to contact them by telephone be prepared for a very long wait before an agent your call

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