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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

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Ofcom UK Name Shell Energy as UK ISP with Most Complaints in Q4 2022

Thursday, Apr 27th, 2023 (10:57 am)

The latest Ofcom study of UK consumer complaints for Q4 2022 has, once again, named and shamed Shell Energy for attracting the most consumer moans about both home broadband and landline phone services… 

Shell Energy continued to attract the most broadband complaints in the final quarter of 2022. Related complaints against the ISP were mainly driven by faults, service and provisioning issues (31%), as well as complaints handling (26%) and billing/pricing (25%). On the flip side, Sky Broadband once again attracted the fewest moans of all the listed providers.

Shell Energy also attracted the most complaints for fixed line phone services, which was mostly driven by gripes against their faults, service and provisioning issues (33%) and issues with complaints handling (25%).
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