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Trustpilot Shell Energy Reviews: “incredibly difficult to complain or be heard. 4 hours waiting on the phone!!!!”

Some extracts from current customer comments posted on Trustpilot: “Diabolical customer service…Now uninstalled the terrible app, blocked all electronic communication from Shell Energy and looking forward to September when I can LEAVE SHELL ENERGY!”: “they make it incredibly difficult to complain or be heard. 4 hours waiting on the phone!!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 01 FEB 2021.

BEWARE

BEWARE! There’s a reason other Internet Service Providers are more well known- better service, accountability & support when things go wrong! No service, no help, overcharged. When it is working, like all ISPs – not a problem. But if you do have an issue then heaven help you. They won’t respond continue to charge you, they make it incredibly difficult to complain or be heard. 4 hours waiting on the phone!!!!

Diabolical Service

21st Jan had a smart meter installed.
1st Feb I’m now asked to manually submit meter readings. You want them, you fetch them Shell Energy!
Diabolical customer service via online chat with Aaron! (Threatening behaviour)
Do Not Have A Smart Meter With Shell Energy, You Will Still Have To Manually Submit Meter Readings!
Now uninstalled the terrible app, blocked all electronic communication from Shell Energy and looking forward to September when I can LEAVE SHELL ENERGY!

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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