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Shell Energy do not want to talk to their customers

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

I transferred my gas and electricity…

I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.

My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.

When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful.

I have had enough and I want to leave but there is an early termination fee of £30 for each energy supply till the end of the contract in September next year.

Surely there is an obligation to provide a reasonable level of customer service. I would not recommend them to a friend based on my recent experience. Shell Energy do not want to talk to their customers.

This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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