Content sourced from a Trustpilot customer review of Shell Energy first published 2 days ago. Republished here today, 30 July 2021
Terrible customer service
I was with first utility for many years who were excellent until taken over by Shell, who are best described as abysmal
I moved in March contacting Shell many times by phone and e mail since February to arrange trasfer. I couldn’t transfer gas as none in village and shell couldn’t offer Internet transfer.
My power was not transferred despite many phone calls and e mails.
Despite this, in June was told shell would take over only to find out it was the wrong address.
E mailed again many times via 2 e-mail addresses only to be ignored.
Contact made via Facebook which was acknowledged but still waiting for reply.
I told the existing supplier, eon next, in March that I would be going with Shell my existing supplier at previous address and would settle when re-connected rather than a standing order.
I am paying the highest tariff to eon next which was supposed to be short term and almost August and neither connection or explanation.
On my current customer experience I would not recommend Shell Energy!!
shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
