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Terrible Customer Service from Shell Energy

Content sourced from a current customer review of Shell Energy published on Trustpilot. 23 August 2021

Terrible customer service

Trying to move your contract to a new home is a nightmare. Chat bots that copy and paste basic answers and customer service phone call takers who obviously don’t know what they are doing.

Passed over and over to different departments.

It’s quite simple, I’m moving tomorrow and would like to submit some readings for my new house.

It’s not rocket science.

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