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My gas meter has suddenly gone into reverse: Called the customer service centre in outer Mongolia…

Content sourced from a current customer review of Shell Energy published on Trustpilot. 21 August 2021

What is going on

I submitted readings for gas and electricity last week. Looked on my account, only to find that my gas charge was minus £1.18. the bill states that the charges are based on an actual readings.

If that is correct, then that must mean my gas meter has suddenly gone into reverse. Called the customer service centre in outer Mongolia, only to find that it is a system error. This is the second time in a few months. Clearly, the system that Shell use is not up to the task. I makes me wonder if any of my past bills have been correct.

I think it’s time for a letter the the CEO of Shell energy. In the mean time I shall endeavour to find an alternative supplier, as Shell, clearly, cannot be trusted to charge customers correctly. Customer service told me someone will call me to discuss, I seriously doubt that will happen. Maybe I should cancel my direct debit. Very disappointing.

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