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SHELL CRAP BROADBAND: Unstable internet connection, very poor support

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 October 2021

Absolutely terrible experiences with…

Absolutely terrible experiences with this company! Unstable internet connection, very poor support and after 3 days of waiting for their engineer (the whole afternoon off work cause of this scheduled appointment) and he didn´t arrive. Avoid!

Shell Broadband

Unprofessionally dreadful behaviour by the management of this company’s telecom division caused me to cancel a contract with it going back several years.

Shell Energy there to put you in debt

Shell Energy has one intention and that is to overcharge and put you into debt. Please don’t get used like I did. The Resolution Team dont even bother to sort out the problem and just want to shove you into deadlock so that it becomes an ombudsman problem . Please stay away from Shell they dont care and hope you get into debt Energy!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company
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