Pathetic reliability from Shell Broadband

Shell energy are woefully inept: Shell energy are woefully inept at proving a proper service I can't give 0 stars or I would, I can't pay my energy prepay bills no matter how I try. No paypoint cards supplied in nearly 2 months & the shell energy App doesen't work, it takes my money & it disappear's into the ether until my bank returns it 10 days later. The most woefully poor service I've had from any company in 35 years. Date of experience: 19 September 2023

Broadband installed but wont work on PC…: Broadband installed but wont work on PC have spent over 2 hours on 2 occasions with tech support. Charming and polite however!! Problem not resolved Date of experience: 19 September 2023

Biggest bullies and scammers I've ever…: Biggest bullies and scammers I've ever come across. They tried to bully me into paying a massive bill when we moved into our new home, I refused and asked them to review...I had to go as far as processing 3 x complaints. However, in the meantime they kept sending threatening letters, they reported against my credit file and

eventually after threats of ombudsman etc they reviewed everything and admitted their mistake

and adjusted the actual figure from when I moved into the house...which was massively different. All the while, refusing to correct my credit file and a couple of weeks later (before I even had the new and adjusted bill) they processed missed payments against my file. We're now taking it legal against them Date of experience: 16 March 2023

Useless Broadband and customer service: SOOOO shocking, customer service useless and very unhelpful. Kept loosing connection and used all my data up as phone kept leaving the WIFI. They offer a cooling off period of 2 weeks but that 2 weeks is the start up process so its too late once you realise how useless it is. For a global brand we have a very Micky mouse service. We have wasted hours and hours trying to get this sorted and the saga still continues.

AVOID AT ALL COSTS

Date of experience: 16 September 2023

The worst of the lot!: Will never go with this company again. Absolute nightmare and utterly horrid people to deal with. Funny how all their positive 5* reviews mention a specific agent's name. Not sure I have seen more obviously fake reviews in my life - they can't even get that right. Rates are not competitive. No response to complaints, endless errors even for the most basic of tasks, said no account with given number despite having forwarded them the Shell email confirming account no, data leaks - and all this within just a few days of dealing with them. I could not have switched out faster. Octopus Energy = so far amazing! Know what they're doing and do not drain energy and time from its customers. Date of experience: 14 September 2023

Avoid shell energy at all cost: It is Your mistake/fault if you use this company Avoid shell energy at all cost It will be your fault if you join shell energy. Honestly, If I will have to stop using the Internet at all I will not use Shell energy, and I would rather die from cold or go out and collect wood and come home to use it for cooking or to make my house warm/ heating it than to use shell energy . They are the worst ever company I have ever dealt with : they are all about money collection nothing more. Join them and you will pay the price and I assure you will not have time to regret it. Be careful and stay safe. Date of experience: 29 July 2023

Just don't. Google another company.: Please use any other service other than shell. I promise you they are not worth it. They refuse to fix issues, hang up on customers when they don't know how to answer basic questions, the relentlessly call you 5+ times a day once you file a complaint. I've never hated a service more. Please leave me alone Shell, you are the worst company and frankly, I cannot wait to get out of my contract with you. I am considering eating the fee just so I never have to speak with this nagging service again. Oh and also, the internet sucks and always disconnects. Date of experience: 08 September 2023

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