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Pathetic reliability from Shell Broadband

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Terence Coleman: Location Cheltenham: Date 2022-01-28

Comments

Waste of space. They give you a 3rd hand refurbished router that doesn’t meet current standards. When you complain they offer to upgrade you (5 times during a 30 minute call), to a package that costs the same as the one you have just switched from.

Reviewer Charles: Location Birmingham: Date 2022-01-22

Comments

Broadband speed is generally acceptable, but reliability is pathetic. What is good about speed when the connection keeps dropping off? Cheap broadband but not worth the stress alongside. Avoid.

Reviewer Yetunde Olaoye: Location Stoke-on-Trent: Date 2022-01-21

Comments

Poor customer service, they are not easily accessible, was speaking with one few minutes ago and she just decided to keep mute without giving an explanation. In short I am done with Shell broadband

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