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Chimpanzees could do a better job than Shell Broadband Customer Services

04 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

was switched from post office broadband…

was switched from post office broadband to shell when they took it over and my contract end is going up £13 a month for the same broadband I had before! I also was told the next bill would be for 3 months and would be taken by DD. Not only that I have tried numerous times on the shell web site to get chat and they told me just call customer service. Have tried and all I listen to is music for over 50 minutes so gave up. Impossible to speak to a live person. TERRIBLE AVOID AT ALL COSTS

Quite literally shocking

Quite literally shocking. All I want is a bill. I haven’t had one since the 3rd March. I am on a monthly tariff. I have complained and have now opened a Resolver Case and still not getting anywhere. Absolutely shocking.

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company and its sister non-profit websites,,,,,, and are owned by John Donovan. There is also a Wikipedia feature.

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