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Shell Energy Broadband Reviews recently posted on

Reviewer Chris: Location Hertfordshire: Date 2022-11-15


Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14


Diabolical in every respect. They tried to tell they hadn’t received my router 2 months after it was returned with a proof of post office receipt. I was in credit when I left Shell for a better service but I again had to ring Shell as they were going to deduct the £35.00 from my credit cheque then whilst on the phone an adviser wavered the £35.00 as they had received the router.
This morning they did the same to my Mum leaving her so distraught saying they hadn’t received her router from when she returned it at the back end of August. She rang about a credit cheque and they said it would be upto 10 days after her initial call on 19th October which today 14th November she still hasn’t received it.I rang on my Mum’s behalf and again they waivered the £35.00 for the router and her credit cheque will be with her within 10 to 12 days. They wanted my Mum to send the proof of posting receipt for the router because her word wasn’t good enough She’s 81 years old why would she tell them she’d returned the router if she hadn’t.
Rude advisers without any compassion.
Honestly they should never of taken over the Post Office homophone and broadband. Shell are not fit for purpose. Avoid at all costs.
So pleased my Mum and I now get our homophones and Broadband from a much better company.
Shell Go Do One.

Reviewer Cat: Location Kettering: Date 2022-11-14


Wished I’d never changed, slow , keeps dropping out customer service is non existent.their service not only effects my streaming etc but also security cameras etc

Reviewer Chris: Location STEVENAGE: Date 2022-11-14


The worst. Cut off again today by Eammon who couldn’t be bothered to deal with my call. Third Complaint gone in because they can’t be bothered to deal with the other two. More time wasted on the phone. Please avoid at all costs. PO were great:sold out to Shell who have been atrocious. It’s not rocket science read the other reviews on here. Similar stories all over.

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