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Bully-boy tactics

Trustpilot Verdict: Shell Broadband unacceptably unreliable

Jun 19th, 2022
by John Donovan.
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19 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Excellent “non” service from Shell…

Excellent “non” service from Shell Energy. Have been trying customer number all day to speak to their broadband section. I keep on getting “due to unforeseen circumstances “ messages advising us to phone later. This is not acceptable trying to deal with a company that doesn’t have a contingency plan set up. Poor show and cheerio as I will be voting with my feet. read more

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Anyone reading this AVOID Shell broadband

Jun 16th, 2022
by John Donovan.
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“Snail’s pace download speed of Shell Broadband”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dave: Location Staffordshire: Date 2022-06-13

Comments

Have a line fault Shell aranged for Openreach to contact me when they are coming, waited three days but no call from anyone. Have tried to phone Shell six times. waited at least 30 minutes to 45 minutes not answered. fed up with this so called caring company, off back to another provider

Reviewer Shahin Hussain: Location Rochester: Date 2022-06-13 read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Struggling with the sheer level of incompetence of Shell Energy

Jun 16th, 2022
by John Donovan.
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“I’m struggling with the sheer level of incompetence on display by this company. They are basically uncontactable…”: “

16 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Dishonest – Aloof and callous

Aloof and callous. Truly a faceless organisation. Deliberately falsified billing information: Shell Enery intentionally perverted submitted & photographed meter reading for 1st June – falsely and covertly substantially increased the meter read. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Bombardment of complaints about Shell Energy Continues

Jun 14th, 2022
by John Donovan.
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14 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Very poor company, terrible service

Very poor company, ridiculous estimated bills, avoid at all cost

Terrible company

Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Anyone reading this and thinking of joining Shell please DON’T.

Jun 6th, 2022
by John Donovan.
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“Anyone reading this and thinking of joining Shell please DON’T.”: “You get the picture – clueless, unhelpful and every now and again blaming the customer for their incompetence and disinterest.”

6 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Poor service provider

Hi, my shell service activited on April 11 mid nights. Before buying the shell broadband service the executive promise me I will get 11 mbs down load speed but I am never got above 1.2 mbs speed . After I raised complaint over email I never get any response from shell. Very poor and pathetic service provider.now I am stuck with this provider bcoz I took 18 month contract .so I am wasting my Monday with this service provider.this company very good to deduct money form your account but they not bother about customer. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Awful company, Terrible customer service, nobody seems to understand what a customer is !!!

Jun 3rd, 2022
by John Donovan.
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“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”

03 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell sends ‘thug’ to stop industrial strike action on Prelude FLNG, says labor union

Jun 2nd, 2022
by John Donovan.
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ENERGY VOICE

Shell sends ‘thug’ to stop industrial strike action on Prelude FLNG, says labor union

Production at Shell’s (LON:SHEL) Prelude floating liquefied natural gas (LNG) facility offshore Western Australia may soon be affected by industrial strike action after the Offshore Alliance issued the supermajor with a notice of protected industrial action starting 10 June.

Production at Shell’s (LON:SHEL) Prelude floating liquefied natural gas (LNG) facility offshore Western Australia may soon be affected by industrial strike action after the Offshore Alliance issued the supermajor with a notice of protected industrial action starting 10 June.

In response to the formal notice served by lawyers representing the Offshore Alliance, a labor union, as well as the Electrical Trades Union (ETU), issued on 30 May, Shell has “now resorted to industrial thuggery in a desperate effort to try and stop protected industrial action on Prelude,” the Offshore Alliance claimed in a post on Facebook today.

“One of the Shell leads, who has been parachuted onto Prelude, is throwing his weight around like he’s some sort of big king dick…this self-styled hero tough guy has been doing his best to intimidate some of the younger female tech’s by demanding they tell him whether they are in the Union and whether they intend to take Protected Industrial Action,” claimed the Offshore Alliance.

“Shell’s senior management need to pull this idiot into line as the Offshore Alliance will bang both him and Shell into the Federal Court for breach of Freedom of Association provisions if he doesn’t pull his head in. Pull off your management thugs, Shell,” added the union. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy Broadband is an absolute shambles

May 28th, 2022
by John Donovan.
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…previously with an isp that they took over. And as soon as they did internet speeds were throttled to almost dial up speeds…

28 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

previously with an isp that they took…

previously with an isp that they took over. And as soon as they did internet speeds were throttled to almost dial up speeds

SHELL ENERGY BROADBAND stop sending me…

SHELL ENERGY BROADBAND stop sending me lying letters because like a said am not in a contract with you & i’ve never been in a contract with you & any letters you send to me i am returning to sender because i am sick to death of the corruption and lies & i dont owe you nothing you owe me read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

The worst broadband company I have ever had to deal with

May 21st, 2022
by John Donovan.
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21 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

NEVER USE THIS COMPANY

NEVER USE THIS COMPANY. The worst broadband company I have ever had to deal with. No one seems to know what they are talking about. Took ages to set up as staff kept getting details wrong, such bad connection I would give up watching a programme and go to bed, cheap tacky router which they actually wanted returning when I moved, router was is storage as I intended on continuing with shell when I found a house (living with my daughter at the moment). Now they want to charge me for the router and charge me for the rest of the year – nearly £200 – as I ‘have a contract with them’. All other companies connected with me selling my house have been great, occasional charge for ending a contract early but all expected. This company just want your money, not interested in the customer. the fact that they want money for providing no service is disgusting. One very helpful member of staff said she would refer me to the complaints department, then quite happily told me I would still owe them to the end of the year! Another unhelpful member of staff said she ‘understood’ why I was annoyed at the cost, but she clearly didn’t ‘understand’ at all – no one “understands” that it is fair to charge a customer for the year with no provision of a service. My ‘complaints’ phone call was a message to call them back! Great customer service! They obviously have so many complaints they only have time for one call. AVOID LIKE THE PLAGUE read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy Customer Service? Don’t make me laugh

May 17th, 2022
by John Donovan.
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“Shell Energy Customer Service? Don’t make me laugh”

17 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

CUSTOMER SERVICE DOESN’T EXIST

Am a new broadband customer, but broadband keeps cutting out and slow, tried many times to ring them to cancel, but no answer to their call center. Very bad experience from start, their customer service doesn’t work either online or via phone calls.

Very stiff customer service from a rude… read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Absolutely awful customer service. Shell Broadband has never worked

May 15th, 2022
by John Donovan.
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15 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely awful customer service

Absolutely awful customer service. Broadband has never worked, refuse to let you cancel or refund you. Long waiting times to speak to anyone yet cant ring you when you report an issue!

Yet again disgusted with this company

Yet again disgusted with this company. I have contacted them regarding my energy bills going up and up and each month they want more and more. I live alone don’t use my oven anymore only shower twice a week wash up in the sink use my washing machine once a fortnight, I pay £110 per month and now I amin debit. They do not answer my emails and if I am ever luckily enough to speak to a agent I can’t understand them as they are mainly Indian and having hearing problems it’s very very difficult. I am aware of the situation but my neighbour uses much more energy than me and has 2 at home and visitors nearly every weekend using all his entertainment facilities. He is with British Gas and only paying £80 a month. How do you think I feel when I see what profits they have made in a few months and yet I suffer daily worrying. I might as well be dead and I’m sure when the next rise I energy comes and winter I will be I just can’t continue they are a totally disgusting and terrible company I wish I could move to someone else who cares and helps pensioners suffering I also on a debt management plan since losing my husband suddenly. I didn’t want to give them any stars I would love to give minus but you don’t give us the facility to do this. A money grabbing load of lying hypocrites a blood sucking vile company. They are ruining any sort of I should at the age of 81. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell PLC trying to hoodwink/extract additional profit from elderly bereaved customers?

May 13th, 2022
by John Donovan.
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“Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.”: “customer service received from them, was charged for 3 months broadband even though i had switched supplier, takes 3-4 hours to get an agent online…”

13 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Utterly shocking customer care

Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Broadband Price Gouging

May 8th, 2022
by John Donovan.
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8 MAY 2022

Shell Broadband Price Gouging

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broadband Price Gouging

Just let me me know they’re ‘generously’ postponing a planned price increase for my broadband. Which means they plan to increase the price from the price I agreed to pay when I signed a contract with them. Apparently this is legal but I fail to see how this differs from fraud, especially as I am not allowed to cancel the contract when they increase their prices. Absolutely disgusted by Shell and will definitely be moving on at the end of my contract. Disgusting, unethical behaviour. Talk Talk didn’t even pull this sort of nonsense. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Does Shell Energy Customer Service Actually Exist?

May 6th, 2022
by John Donovan.
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6 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service ever

Worst customer service ever! 3 x calls, all over an hour and still no answer from customer services! Disgusting!! no other way for my 82 year old client to contact them – the worst customer service I have ever experienced and I have experience of dealing with DWP and HMRC – these guys are muppets! Do not use!!

Awful Company to contact

I have waited for 50 minutes, twice, waiting for Customer Service (does it actually exist?) before having to hang up. I need to sort out my late Mother’s account after receiving a statement showing a CREDIT, but with a demand to pay. It seems her phone service with the Post Office was taken over by Shell Energy. Life is distressing enough at the moment without navigating a large Company like Shell not having a half decent way to help me sort out my query. Appalling! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Live Chat should be called Dead Chat at Shell Energy Disgusting Customer Service

May 4th, 2022
by John Donovan.
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4 May 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service

Awful service terrible I recently have…

Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !! read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

USELESS SHELL ENERGY BROADBAND

May 3rd, 2022
by John Donovan.
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03 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

Useless

I was one of the poor saps who were transferred from Post Office to Shell Energy broadband when PO sold out. All ok until the final transfer on 8 March. All downhill since then. Password not accepted, told to check caps lock and re-enter correct password! Still not accepted, so click on ‘forgot password’, give alternative email address and get validation code. Enter that, then new password. Sometimes works mostly does not. Have phoned, emailed (tried live chat but they do not have access to the account so what’s the point of live chat?). Have complained to Shell but no response yet. Have now complained to the Communications Ombudsman . Shell customer service is either diabolically poor or non existent. Would give zero stars if I could. PLEASE DO NOT GO TO SHELL ENERGY BROADBAND. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
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