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One Trustpilot verdict on Shell Energy: ‘Vile company with zero ethics’

Extract from current Shell Energy customer review posted on Trustpilot: “Vile company with zero ethics or thought for their bullying actions. We got conned into having a smart meter fitted.. smart for shell not for us..”

Featured below are extracts from negative customer reviews about Shell Energy posted today on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 25 March 2021.

Vile company with zero ethics or…

Vile company with zero ethics or thought for their bullying actions. We got conned into having a smart meter fitted.. smart for shell not for us.. first bill arrived as £1600ish.. disputed it for ages and fobbed off constantly.. Hell Energy were unable to contact me so called and spoke to my wife who has anxiety and depression.. they threatened that if the bill wasn’t paid in full they would proceed with court action, and even threatened forced entry into our house .. I got back from work in the evening to be greeted with a house in total darkness and my wife sobbing in the living room scared. this company should be avoided at all costs .. they have zero moral codes and will just bully and push until they get what they are after at all costs…

Rude customer service

Rude staff. Unhelpful. Bill has increased from £80 with first utility to £150 p/m for a small 2 bed house. No assistance from shell when trying to get help. First utility were a great company until shell took over !!!

Don’t bother.

Switched from BG to gain the discount fuel and save a few quod. Took them 4 months to get my online account up and running so missed out on the shell Go benefits, then unfortunately has to take gas out with them and asked my for first meter reading and again my online account wasn’t ready so now going through all the online chats to get this resolved. Would say avoid and pay the extra and go somewhere else

royaldutchshellplc.com and its also non-profit sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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