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Shell Broadband is awful we can’t watch anything

Shell Energy Broadband Reviews recently posted on broadband.co.uk

EXTRACT: “The worst company I have ever come across. Been trying for days to get hold of customer services and you cannot get through. Cannot use my mobile phone as it keeps loosing the Internet and if I watch things on my computer it slows down. Cannot cancel because if you want too, you have to speak to customer services and you cannot get through.”

Reviewer Steve: Location – Fife: Date 2022-02-03

Comments

I have to say that compared to my previous provider, Sky, Shell has been excellent. O live in an area where broadband is slow at the best of times, but She’ll has never cut off, customer service has been prompt and friendly. And the price is fantastic. Thank you Shell

Reviewer Max: Location Stamford Lincs: Date 2022-02-02

Comments

It took me 45 minutes to get through to customer service to talk about renewing my contract. I am not in a position to change to another company, otherwise i would have galloped away!
Even though I said at the beginning that I wanted to renew, it still took their “service” department that length of time to answer my call (at 7pm when I would have expected fewer people in the queue) and that incessant, dreary music plus the constant repeating of how wonderful they are, was driving me nuts! If I could have gone elsewhere, I would have, believe me. This is a rubbish company and if you have any sense you will go elsewhere!

Reviewer Lucy: Location – Beds: Date 2022-02-01

Comments

Shell is awful we can’t watch anything, only one device smart TV switched to them lured by the price. They don’t call you back then they email you saying your complaint has been closed as we haven’t responded. Please do not join up with them they offered a good price because they also supply our electricity. Once both contracts have finished will never use again will not even get petrol from a shell garage I would rather walk.

Reviewer Caroline McDowell: Location EXETER: Date 2022-02-01

Comments

The worst company I have ever come across. Been trying for days to get hold of customer services and you cannot get through. Cannot use my mobile phone as it keeps loosing the Internet and if I watch things on my computer it slows down. Cannot cancel because if you want too, you have to speak to customer services and you cannot get through.

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