Good riddance to Shell Energy Broadband

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Shell energy broadband is the worst

Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.

Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Transfer from Post Office Broadband to…

Transfer from Post Office Broadband to Shell Energy FOLLOWING acquisition of PO by SE. The presentation of the compulsory transfer documentation is very misleading. SE present the most expensive option at 30 pounds per month as the only option initially, it is only at the end of the notification document that the same level of service is presented at 12 pounds per month lower fee. THIS APPEARS INTENTIONAL DESIGNED TO MISLEAD AND HOODWINK AS MANY PEOPLE AS POSSIBLE TO OVERPAY FOR A LIKE FOR LIKE SERVICE. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Avoid, avoid, avoid!

This review is for Home Broadband from Shell Energy. All I can say is don’t. Don’t use them, don’t believe their false advertising, and don’t expect any help from their customer services team.

Their website clearly and unequivocally says that their router is provided “at no additional cost”. That’s a lie, if you dare to leave them, even after you’ve completed your minimum term, they will charge you £35 for the router if you are unable to send it back to them almost immediately. read more

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published two days ago. Published here 30 July 2021

They NEVER ring you back.

Totally incompetent

Totally incompetent. Advisers are mostly very pleasant, but reading from a sheet with no backup. Had a problem with line and broadband in April, line sorted but broadband still drops out.

Complaints opened and closed by them when you phone to chase.

They NEVER ring you back.

Threatened to leave since June, now I have done it they are threatening to charge me £281 for breaking my “new?” Contract. I am supposed to have agreed to a new contract in April! Who would agree to a new contract when you have a persistent fault? I have changed all my equipment, apart from the route, they refused to change this, suggesting I buy one, whilst stating “routers do not degrade with age”!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published 30 July 2021

The ombudsman would have a field day

I have been waiting for Shell to call me back like they promised all of Monday, Tuesday and Wednesday this week.

Tomorrow is the final day I can wait by my phone before Shell leave me with no choice but to escalate this further.

This has been going on since May, and I have emailed their trust pilot email account (which they tell you to email) several times and still not received a reply. T

his company is quite frankly appalling, does their CEO realise this I wonder? read more

Information sourced from Trustpilot Reviews of Shell Energy published 30 July 2021

Leave Shell now

Leave Shell now
If you’ve joined recently get out
STOlLEN money from my account
£35.89
Paid 3rd July not credited
Sent evidence bank transaction
No move movement
Pass on information to many people as possible
Don’t use app
The app is designed to Steal by shell.
Found money after calling me a liar
Still takes 5 days
Customer service poor.
Leave now don’t use app
Built to steal.
If you don’t check your in trouble
Good knows how much they have stolen from customer.
I check that’s why I noticed
So to all start checking now
Pass message on
Leave Shell read more

Information sourced from Trustpilot Reviews 30 July 2021

Awful customer service

Awful customer service. My smart meter stopped working. I reported it. They were not interested. I made a comment. They were not interested. I had to take it to the ombudsman. My case worker has stopped taking my calls and I have not heard anything from them for over 3 weeks.

Information sourced from Trustpilot Reviews 30 July 2021

Found the worst business in the UK

Here what this group have done so far to me

Told lies about
Payments
Emails
Complaints
Anything else
Keep demanding phone calls
never address issues I raised to them
Seem like someone who’s always high on the weed no sense out of anyone from this company
Trying to steal money from me
Instead of say sorry like a real man or woman pretend it never happened or claim it was my fault
Can’t understand English at all average 16 boy or girl could skin this company staff at language competition since can’t process basic English information or words read more

REUTERS

Acquittal of Eni and Shell in Nigeria case faces legal challenge

MILAN, July 29 (Reuters) – Italian prosecutors and the Nigerian government have appealed the acquittal of Eni (ENI.MI) and Shell (RDSa.L), as well as a series of past and present managers, in a Nigerian corruption case, according to a document seen by Reuters.

POLITICO

London Science Museum signed gagging order with Shell over climate change exhibition

The London Science Museum agreed not to publicly criticize Shell as part of a sponsorship deal for an exhibition about carbon capture. 

In a contract released to campaign group Culture Unstained under freedom of information laws, the museum said it would not “make any statement or issue any publicity or otherwise be involved in any conduct or matter that may reasonably be foreseen as discrediting or damaging the goodwill or reputation of the Sponsor.” read more

CNBC

Oil giant Shell raises dividend and launches $2 billion share buyback as commodity prices soar

• Royal Dutch Shell on Thursday reported adjusted earnings of $5.5 billion for the three months through to the end of June, beating analyst expectations.
• The Anglo-Dutch company boosted its dividend for the second consecutive quarter and announced the launch of a $2 billion share buyback program that it aims to complete by the end of the year.
• Share prices of the world’s largest oil and gas majors have not yet followed an improvement in the earnings outlook, however, and the industry still faces a host of uncertainties and challenges.

LONDON — Oil giant Royal Dutch Shell on Thursday reported stronger-than-expected second-quarter earnings, lending further support to the energy major’s plans to reduce net debt and reward investors.

The Anglo-Dutch company reported adjusted earnings of $5.5 billion for the three months through to the end of June. That compared with $638 million over the same period a year earlier and $3.2 billion for the first quarter of 2021. read more

EXTRACT: JUST TO ADD I HAVE NEVER EVER EVER WROTE EITHER A GOOD NOR BAD REVIEW EVER, BUT I JUST FEEL IF THIS HELPS ANOTHER POTENTIAL CUSTOMER TO NOT USE SHELL I’VE SAVED SOMEONE POSSIBLY OF THE HORRIBLE EXPERIENCE I HAVE HAD. THANK YOU

Sourced from Trustpilot: 30 July 2021

PLEASE DO NOT USE SHELL OR THEY WILL RUIN YOUR CREDIT HISTORY

I am a respectable 58 year old woman, running a corporate business. I changed to Shell 11 months ago after being with my previous supplier with whom I was with for a very long time, however their charges were becoming very high and like other customers on here I felt, Shell, enormous company, should be fine. I went into everything and they appeared to offer the best tariffs etc etc. I set the account up by direct debit as always and was quite happy running with it until POW!!! They almost doubled my bills overnight, without warning an took money out of my account. read more

Shell’s failed blundering attempt to kill my royaldutchshell.website

By John Donovan (last updated 30 July 2021)

Last week, a CYBERSECURITY INTELLIGENCE outfit acting for Shell issued a 5-day ultimatum on behalf of Shell to the company hosting my royaldutchshell.website.

I would not have had a clue about the ultimatum letter if the hosting company had not tipped me off about what was going on behind my back at Shell’s direction.

For 26 years, I have used the Internet as a medium to criticise and expose Shell’s unscrupulous dishonest activities, including, for example, the Shell securities fraud that ruined Shell’s reputation. read more

Reuters

Shell to buy Inspire Energy in green energy push

Tue, July 27, 2021, 7:33 PM

The deal, by the company’s unit Shell New Energies U.S. LLC, advances Shell’s strategy to build and scale renewable and low-carbon businesses with a target to become a net-zero emissions energy business by 2050.

Shell has been seeking ways to accelerate its energy transition strategy and deepen carbon emission cuts following a landmark Dutch court ruling in May.

Like other oil companies, Shell has come under investor pressure to slash planet-warming greenhouse gas emissions… read more

Trustpilot review verdict on Shell Energy: SCAM ARTISTS

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Still taking payments from my elderly mother, 3 months after internet service cancelled!!, terrible to deal with!!”: “I have never experienced a company so completely inept and absolutely clueless without a care for actually giving out factually correct information.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 27 July 2021. read more